Case Management through ComplyAdvantage
- Thomas Frickh
- Anne Sofie Engberg
After completing the screening procedure on the Avallone platform, you must review the potential matches on ComplyAdvantage.
This guide will take you through the steps of viewing and investigating potential matches on ComplyAdvantage
Viewing potential matches on ComplyAdvantage
Counterparties that have returned a potential match should be investigated. Click on the box to leave Avallone and go to ComplyAdvantage. You will need your ComplyAdvantage login credentials.
Once you're on ComplyAdvantage, you'll see a list of all your screened counterparties, with the most recent displayed at the top. Click on a counterparty to open up the case.
You now see a board the potential matches; each card represents a potential match and should be investigated.
Investigating potential matches on ComplyAdvantage
To start the investigation, you click on a card to open it up. Here you see the counterparty key information.
We need to use the key information to determine whether the potential match is a False Positive, or a True Positive from the match status dropdown.
Step 1: Check if the key information matches our counterparty.
Step 2: If you need more information to determine if the match is a True or False Positive, review the specific hits under the Adverse Media tab, next to the Key data tab.
Step 3: Assign a match status for the card.
Step 4. Once you have completed the investigation of each potential match, you need to assign the final match status for the counterparty and add any necessary comments to the case
Now, the screening match status will be updated on Avallone, where you can also extract the ComplyAdvantage screening report
For further information on ComplyAdvantage, we also recommend using their knowledge base which can be accessed here once logged in
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Need more help?
Contact us on support@avallone.io and we will get in contact with you as fast as possible.