Questionnaires
- Anne Sofie Engberg
Questionnaires within the Avallone platform KYC Responder module are used to capture, store, and reuse data to respond to KYC requests.
The following guide describes the relationship between questionnaires and Company and Officer profiles.
Create a new Case and open the questionnaires for the first time
Upon opening the questionnaire in the Case, a confirmation pop-up will appear which asks whether data should be pulled in from the respective company/officer profiles. If confirmed, as much data as possible will be reused. If canceled, no data will be pulled over from the profile.
Update a questionnaire (after making changes to the company profile)
When clicking on the sync button (see screenshots), you can update the questionnaire with answers stored in the profile at any given time. It is important to note that all information in the questionnaire will be overwritten with data from the profile. If you have empty fields in the profile, which are used in the questionnaire, but have an answer in the questionnaire, they will still be overwritten!
After clicking the sync button, you can still decide to “Cancel” the overwrite.
Completing a questionnaire
When you are happy with their answers on the questionnaire, they need to “Complete” it. This pop-up doesn’t affect data synchronization.
Immediately afterward, a second pop-up asks whether data should be updated in the profile: If you click “Update Profile,” the data from your questionnaire is pulled into the profile, overwriting all existing fields or adding new Custom Fields to the details. If you click “Cancel”, no data is put to the profile.
Where is data stored after pulling it to the profile?
Default questions are stored under the Details categories
Custom questions are stored under Additional information in the Details tab
The questionnaires are stored in the Questionnaires tab
Editing information in the Questionnaires tab of the company
If data is edited in the company's questionnaires tab, the same pop-up is used when closing the questionnaire. If you decide to update the profile, all the data will be pulled into the details. If not, the data only lives in the questionnaire. A case questionnaire will always pull in data from the Company Details, which means that you need to click on Update Profile if you want to reuse the information in your cases.
Closed Cases and Completed Questionnaires
Completed questionnaires in a Case are not affected by changes made later; to update completed questionnaires, you need to Edit the questionnaire and then press the Update/Sync button, which overwrites data (see above).