Create a new case

The initial step upon receiving a questionnaire from a bank or any other counterparty that requires processing through Avallone is to create a new request in the system.

1. Go to KYC Responder

2. Click on Create case

3. Fill in the information;

1. Title: Give your request a meaningful title in order to easily identify it in the system

2. Company(ies): To which company(ies) (one or more) the counterparty is asking information as part of the request

3. Counterparty type: What type of counterparty (e.g., bank, law firm, etc.) is asking for information

4. Description: Add extra context for internal collaboration to the request

5. Due date: Until when you need to send the request back to the counterparty.

6. Responsible(s): Who is internally responsible for making sure that the request is sent back in due time

7. Digitize files (Optional): Upload the questionnaires/forms you want to digitize on the platform. The following formats are supported: PDF, CSV, DOC, DOCX, MSG, XLS, XLSX, PPTX. The files need to be <20MB.

Open

Create a new Responder case

Related topics:

Close a case

Fill out a questionnaire

Request a signature for your questionnaires

View case audit log/activities

Need more help?

Contact us on support@avallone.io and we will get in contact with you as fast as possible.